Five Star ER Awarded Gold Seal of Approval® for Ambulatory Health Care Accreditation from the Joint Commission

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National Accreditation Earned for Meeting Highest Standard of Patient Care

Austin, TX, July 19, 2016 Five Star ER today announced it has earned The Joint Commission’s Gold Seal of Approval for Ambulatory Health Care Accreditation by demonstrating continuous compliance with its nationally recognized standards. The Gold Seal of Approval is a symbol of quality that reflects an organization’s commitment to providing safe and effective patient care.

Five Star ER earned the accreditation through a rigorous review during an unannounced onsite survey, patient care and facility evaluation. During the review, a team of Joint Commission surveyors with expertise in ambulatory health care, evaluated compliance with ambulatory care standards related to a variety of areas, including coordination of care, monitoring for procedures that involve use of sedation or anesthesia, infection prevention and control, management of medications, and patient education and training.

“Joint Commission accreditation provides ambulatory care organizations with the processes contributing to improvements in a variety of areas from the enhancement of staff education to the demonstration of leading practices within the ambulatory setting,” said Michael Kulczycki, M.B.A., CAE, executive director, Ambulatory Health Care Accreditation Program, The Joint Commission. “We commend Five Star ER and its staff for achieving this pinnacle demonstrating a commitment to patient safety and quality. Your passion, dedication and tenacity can ultimately improve patient care. Thank you for your commitment to patient safety and entrusting The Joint Commission to assist you.”

“Our goal for Five Star ER has always been to provide the highest quality of emergency services in an environment where patients feel safe, understood and cared for in a compassionate, responsive manner,” said Marysol Imler, Vice President of Five Star ER. “We’re proud to receive this accreditation from The Joint Commission, and our staff from across our organization will continue to work together to develop and implement approaches and strategies that have the potential to improve care for the patients in our community.”

Established in 1975, The Joint Commission’s Ambulatory Health Care Accreditation Program encourages high-quality patient care in all types of freestanding ambulatory care facilities. Today, the Ambulatory Health Care Accreditation Program serves 2,100 ambulatory care providers, with more than 8,500 sites of care, which, in turn, serve more than 83 million patient visits annually.

The Joint Commission’s ambulatory health care standards are developed in consultation with health care experts and providers, measurement experts, and patients. The standards are informed by scientific literature and expert consensus to help organizations measure, assess and improve performance.

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About Five Star ER

Five Star ER, based in Austin, Texas, is a freestanding emergency department owned and operated by Emergency Service Partners (ESP), a physician-owned group providing emergency medical care in Central Texas emergency rooms since 1988. ESP is also the exclusive provider of emergency physician services to the Seton Healthcare Family. Five Star ER, in partnership with the Seton Healthcare Family, leverages the existing relationship to offer continuity of care should there be a need for patient transfer. Operational hours for Five Star ER facilities are 24/7/365.

About The Joint Commission

Founded in 1951, The Joint Commission seeks to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. The Joint Commission accredits and certifies nearly 21,000 health care organizations and programs in the United States. An independent, nonprofit organization, The Joint Commission is the nation’s oldest and largest standards-setting and accrediting body in health care. Learn more about The Joint Commission at www.jointcommission.org.

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Five Star ER Partners with Family Eldercare to Collect Fans for 26th Annual Summer Fan Drive, Help Prevent Heat-Related Illnesses

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Austinites Can Donate Fans at a local Five Star ER to Help Provide Heat Relief for Local Seniors and Adults with Disabilities

Austin, TX, May 2, 2016 – As temperatures start to rise, Austin-based Five Star ER today announced it has partnered with Family Eldercare to accept fans and cash donations for the 26th annual Summer Fan Drive at each of its four locations throughout the Central Texas area. As one of the largest efforts of its kind in the country, the Summer Fan Drive provides inexpensive fans to seniors and adults with disabilities to help provide relief from the searing Texas summer heat.

“The Austin-Round Rock metro area has the second fastest growth rate for seniors 65 and older in the nation, and with more than 6,300 fans delivered last summer alone, there is a significant need in our community for a simple, inexpensive fan to help battle the heat,” said Marysol Imler, Vice President of Five Star ER. “We see too many patients each summer who suffer from heat-related illnesses, when a fan can significantly help cool people down.”

In addition to a new fan, Fan Drive recipients receive outreach “kits” including basic needs resource information (nutrition, utilities, transportation, etc.) heat relief tips and other help. Volunteers delivering to recipients are trained to watch out for signs of neglect, abuse or other dangerous conditions.

Five Star ER also issued several video resources for Austinites to recognize the signs of dehydration, heat exhaustion, and when it may be a medical emergency, available here. Heat emergencies have three stages: heat cramps, heat exhaustion, and heatstroke. All three stages of heat emergency are serious. Getting the right treatment from an experienced ER team in the early stages of this condition can prevent a heat stroke that can be fatal or cause lifelong complications.

“For anyone that feels overheated, we recommend drinking plenty of fluids (avoiding caffeine and alcohol), removing any tight or unnecessary clothing and taking a cool shower, in addition to using the fans,” added Imler.

Fans and cash donations will be accepted at the following locations beginning today through Friday, June 17, 2016. More information is also available at http://www.summerfandrive.org/fans-open-doors/.

 

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About Five Star ER

Five Star ER, based in Austin, Texas, is a freestanding emergency department owned and operated by Emergency Service Partners (ESP), a physician-owned group providing emergency medical care in Central Texas emergency rooms since 1988. ESP is also the exclusive provider of emergency physician services to the Seton Healthcare Family. Five Star ER, in partnership with the Seton Healthcare Family, leverages the existing relationship to offer continuity of care should there be a need for patient transfer. Operational hours for Five Star ER facilities are 24/7/365.

About Family Eldercare

Since 1982, we have helped seniors, adults with disabilities and their caregivers live safely and as independently as possible, regardless of their income level or ability to pay. We provide care and comfort to those who have neither. We serve over 6,000 individuals and their caregivers each year through a range of programs including the Summer Fan Drive, In-Home Care, Money Management, Guardianship Services, Counseling, Lifetime Connections Without Walls, the Institute on Aging and our beautiful Lyons Gardens senior community. To learn more visit www.familyeldercare.org

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Five Star ER Brings Emergency Room Care and Medical Services to Pflugerville and Hutto Area Residents

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Local Residents Can Skip the Long Wait Times at the Hospital ER to Receive
Responsive, Compassionate Care from Experienced, Board-Certified ER Physicians

Pflugerville, TX, November 9, 2015 –Pflugerville and Hutto area residents now have a new option for 24/7 emergency room care and medical services with the promise of being door-to-doctor in minutes. Five Star ER | Pflugerville/Hutto is a state-licensed emergency center located at the southeast corner of SH 130 and Gattis School Road.  The state-of-the-art facility provides the same high-quality medical care available in a traditional hospital-based emergency room and is staffed by emergency room physicians who have worked in the busiest, most prestigious hospital ERs across Austin.

Residents from Star Ranch to Forest Creek and Steeds Crossing, Blackhawk and other neighborhoods will benefit from the convenient location as well as the highly personalized and responsive care provided by Five Star ER’s board-certified emergency room physicians and their experienced emergency room staff.

“There are times when a family member or friend needs to go to the ER, but you dread the drive, the crowded lobby and long wait times. With the phenomenal growth Pflugerville and Hutto have experienced over the last few years, we saw the need for providing exceptional emergency services located close to emerging residential areas,” said Dr. Mike Zimmerman, MD, MS, FACEP and medical director of Five Star ER | Pflugerville/Hutto. “With board-certified ER physicians practicing in Austin for decades, we have a passion for serving local community needs and look forward to providing responsive, compassionate emergency medical care as needed.”

The design of the facility, guided by Five Star ER’s award-winning team, focuses on the needs of both patients and the emergency care workers who serve them. The 7,800 square-foot emergency center features five private exam rooms plus two treatment rooms, an onsite laboratory and imaging services for rapid diagnosis and treatment. Diagnostic imaging capabilities include digital CT scans and X-rays, as well as formal and bedside ultrasounds. Five Star ER also provides a variety of laboratory services, including complete blood counts and metabolic panels, cardiac enzymes analysis, and blood gas profiling.

Five Star ER | Pflugerville/Hutto is the final of four locations to open in 2015.

About Five Star ER

Five Star ER, based in Austin, Texas, is a freestanding emergency department owned and operated by Emergency Service Partners (ESP), a physician-owned group providing emergency medical care in Central Texas emergency rooms since 1988. ESP is also the exclusive provider of emergency physician services to the Seton Healthcare Family. Five Star ER, in partnership with the Seton Healthcare Family, leverages the existing relationship to offer continuity of care should there be a need for patient transfer. Operational hours for Five Star ER facilities are 24/7/365.

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Five Star ER Celebrates Opening of Freestanding Emergency Room in South Austin

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Five Star ER Brings Emergency Room Care to South Austin Residents

Five Star ER Celebrates Opening of Freestanding Emergency Room

 in South Austin with Ribbon Cutting Ceremony

Austin, TX, October 6, 2015 – Five Star ER announced today the grand opening of its newest location in South Austin. The freestanding emergency room officially marked its opening with a ribbon cutting ceremony led by Austin Chamber members, area business leaders, Five Star ER staff and partners. Five Star ER | South Austin, located at 8721 Manchaca Road, is a state-licensed emergency center and is open 24/7 along with additional Five Star ER locations serving communities in Round Rock and Dripping Springs.

The state-of-the-art facility provides the same high-quality medical care available in a traditional hospital-based emergency room, but in a comfortable, friendly setting with personal attention and without a long wait. Residents from Cherry Creek and Tanglewood Forest to Bauerle Ranch, Shady Hollow and Sendera can now benefit from the convenient location as well as the personalized and responsive care provided by Five Star ER’s board-certified emergency room physicians and their experienced emergency room staff.

“As a parent, I understand there are times when a family member or friend needs to go to the ER, but you dread the crowded rooms and long wait times,” said Marysol Imler, Vice President of Austin-based Five Star ER. “Five Star ER | South Austin features the latest ER technology, but has also been designed to create a welcoming, family-friendly and comfortable environment to offer personalized care, right in your neighborhood.”

The design of the facility, guided by Five Star ER’s award-winning team, focuses on the needs of both patients and the emergency care workers who serve them. The 7,000 square-foot emergency center features eight private exam rooms including two trauma rooms, an onsite laboratory and imaging services for rapid diagnosis and treatment. Diagnostic imaging capabilities include digital CT scans and x-rays, as well as formal and bedside ultrasounds. Five Star ER also provides a variety of laboratory services, including complete blood counts and metabolic panels, cardiac enzymes analysis, and blood gas profiling.

The facility’s medical director, Dr. Ken Domuczicz, has served as an emergency medicine physician at Seton Medical Center Austin and Seton Northwest Hospital since 2003.

Five Star ER | South Austin is the third of four locations scheduled to open in 2015.

About Five Star ER

Five Star ER, based in Austin, Texas, is a freestanding emergency department owned and operated by Emergency Service Partners (ESP), a physician-owned group providing emergency medical care in Central Texas emergency rooms since 1988. ESP is also the exclusive provider of emergency physician services to the Seton Healthcare Family. Five Star ER, in partnership with the Seton Healthcare Family, leverages the existing relationship to offer continuity of care should there be a need for patient transfer. Operational hours for Five Star ER facilities are 24/7/365.

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Five Star ER Opens First Emergency Room in Dripping Springs

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Dripping Springs Chamber of Commerce, Local Residents

Celebrate Opening with Ribbon Cutting Ceremony and Teddy Bear Clinic

Austin, TX, August 21, 2015 – Instead of driving 20 minutes to the nearest emergency room, Dripping Springs residents can now benefit from the convenience and personalized care of Five Star ER, which today opened the city’s first free standing emergency center. Five Star ER provides the same high-quality medical care available in a traditional hospital-based emergency room, but in a comfortable, friendly setting with personal attention.

The center, located at 333 E. Highway 290, will mark the opening with a ribbon cutting ceremony attended by local officials, staff and area physicians. A Teddy Bear Clinic will also offer children a free teddy bear and opportunity to tour the clinic to learn about the tools and technology available in the event of an emergency.

“As a Dripping Springs resident, I understand the medical needs of our growing community and I’m proud to have our experienced board-certified physicians and ER-trained nurses start serving Dripping Springs with compassionate care,” said Marysol Imler, Vice President of Austin-based Five Star ER. “Our facility features the latest technology, but was also designed to be welcoming, family-friendly and comfortable. We are proud to be part of the Dripping Springs community.”

The 9,600 square-foot, state-of-the-art facility, designed and constructed by Lockard, features five private exam rooms including two trauma rooms, an onsite laboratory, pharmacy, and imaging services for rapid diagnosis and treatment. Diagnostic imaging capabilities include digital CT scans and x-rays, as well as formal and bedside ultrasounds. Five Star ER also provides a variety of laboratory services, including complete blood counts and metabolic panels, cardiac enzymes analysis, and blood gas profiling.

Five Star ER is a state-licensed emergency center and will be open 24/7/365. The center will provide the same high-quality medical care patients seek in a traditional hospital-based emergency room, differentiating the patient treatment experience through a highly personalized approach within a family-friendly, healing environment and comfortable setting. The approach to care has been streamlined to make each minute count, moving patients into a private room and in front of a board-certified physician within minutes.

The design of the facility, guided by Five Star ER’s award-winning team, focuses on the needs of both patients and the healthcare workers who serve them. Covered entryways, ample parking, modern lounge furnishings, secure Wi-Fi and charging stations work together to create a relaxing, comfortable setting for patients, family and friends.

The Five Star ER | Dripping Springs is the second of four locations scheduled to open in 2015.

About Five Star ER

Five Star ER, based in Austin, Texas, is a freestanding emergency department owned and operated by Emergency Service Partners (ESP), a physician-owned group providing emergency medical care in Central Texas emergency rooms since 1988. ESP is also the exclusive provider of emergency physician services to the Seton Healthcare Family. Five Star ER, a state-licensed facility, serves as a proud partner of the Seton Healthcare Family leveraging the existing relationship to offer continuity of care should there be a need for patient transfer. Operational hours for Five Star ER facilities are 24/7/365.

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Marysol Imler Promoted to Vice President

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Five Star ER Promotes Marysol Imler to Vice President

Five Star ER Now Hiring for More Than 60 Jobs in Central Texas as It Nears
Completion of Two New Freestanding Emergency Rooms

Austin, TX, July 9, 2015 – As Five Star ER prepares for the opening of two additional locations to provide emergency care for the growing Central Texas population, the company today announced the promotion of Marysol Imler to Vice President. Imler will plan and direct operations for all Five Star ER locations, including overseeing financial, marketing, design and patient-experience functions.

Imler was also recently elected to serve a two-year term as a board member for the Texas Association of Freestanding Emergency Centers (TAFEC), an organization whose members provide timely access to high-quality emergency medical care and educate the public, business entities and legislators on the numerous benefits freestanding emergency rooms provide to their communities.

”Marysol has a unique blend of experience in nursing, health care consulting and emergency department design that will establish Five Star ER as a leader in providing the best patient experience for freestanding ERs in Central Texas,” said Brian Aldred, MD, Medical Director, Five Star ER.

Imler’s immediate focus is hiring for more than 60 positions for Five Star ER facilities, including the Round Rock location, open since late January, as well as the locations opening later this summer in Dripping Springs and South Austin. Interested applicants can apply at fivestarer.com/careers.

“Austin is expanding 360 degrees, and residents from Georgetown and Round Rock to Dripping Springs and Kyle need access to high-quality emergency care without having to drive into the city limits,” Imler said. “Five Star ER offers residents access to a patient-centered, personalized approach to care, near their home. Our goal for Five Star ER, and for TAFEC, is to expand emergency care into the community and make ER visits a better experience for patients during a stressful time.”

A Central Texas resident for more than 20 years, Imler began her nursing education at Austin Community College and received her Bachelors of Science in Nursing from Texas Tech University. She brings a wide and diverse skill set to her new position, including more than a decade of experience in nursing and health care consulting. Her clinical career comprises work as an emergency department nurse, as well as critical care and surgical nursing at various locations. Imler has a passion for developing award-winning design that facilitates award-winning patient care. She has written and spoken extensively about effective design of emergency departments, focusing on the needs of both patients and the health care workers who serve them.

Five Star ER is a state-licensed emergency center and is open 24/7/365. The center provides the same high-quality medical care patients seek in a traditional hospital-based emergency room, differentiating the patient treatment experience through a highly personalized approach within a family-friendly, healing environment and comfortable setting. The approach to care has been streamlined to make each minute count, moving patients into a private room and in front of a board-certified emergency physician within minutes.

The design of the facility, guided by Five Star ER’s award-winning team including Imler, focuses on the needs of both patients and the healthcare workers who serve them. Covered entryways, ample parking, modern lounge furnishings and secure Wi-Fi work together to create a relaxing, comfortable setting for patients, family and friends.

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 About Five Star ER

Five Star ER, based in Austin, Texas, is a freestanding emergency department owned and operated by Emergency Service Partners (ESP), a physician-owned group providing emergency medical care in Central Texas emergency rooms since 1988. ESP is also the exclusive provider of emergency physician services to the Seton Healthcare Family. Five Star ER, a state-licensed facility, operates in partnership with the Seton Healthcare Family, leveraging the existing relationship to offer continuity of care should there be a need for patient transfer. All Five Star ER facilities are open 24/7/365.

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Five Star ER Commemorates Groundbreaking for Dripping Springs Location to Open Summer of 2015

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Five Star ER Commemorates Groundbreaking for Dripping Springs Location to Open Summer of 2015

Facility Construction and Community Outreach Well Underway

Austin, TX, February 25, 2015 – Five Star ER announced today that construction is well underway for the company’s Dripping Springs freestanding emergency center, scheduled to open in the summer of 2015. The center, located at 333 E. Highway 290, recently marked construction progress with a ceremonial groundbreaking event attended by local officials, staff and area physicians. Five Star ER is owned and operated by Emergency Service Partners (ESP), a physician-owned group providing emergency medical care in local emergency rooms throughout Central Texas since 1988.

“We are excited to celebrate this milestone and look forward to serving the emergency medical needs of the growing Dripping Springs community,” stated Marysol Imler, RN and Administrator for the Austin-based Five Star ER. “Our mission is to engage beyond the services we offer and become active participants in the communities we serve. Our locations are staffed by highly experienced board-certified physicians and ER-trained nurses qualified to treat major or minor medical emergencies in a responsive and compassionate manner.”

During the groundbreaking event, Five Star ER announced it recently joined the Dripping Springs Chamber of Commerce and became a sponsor of the 2015 Denim & Diamonds Gala, benefiting the Dripping Springs Education Foundation.

The 9,600 square-foot, state-of-the-art facility features five private exam rooms including two trauma rooms, an onsite laboratory, pharmacy, and imaging services for rapid diagnosis and treatment. Diagnostic imaging capabilities include digital CT scans and x-rays, as well as formal and bedside ultrasounds. Five Star ER also provides a variety of laboratory services, including complete blood counts and metabolic panels, cardiac enzymes analysis, and blood gas profiling.

Five Star ER is a state-licensed emergency center and will be open 24/7/365. The center will provide the same high-quality medical care patients seek in a traditional hospital-based emergency room, differentiating the patient treatment experience through a highly personalized approach within a family-friendly, healing environment and comfortable setting. The approach to care has been streamlined to make each minute count, moving patients into a private room and in front of a board-certified physician within minutes.

The design of the facility, guided by Five Star ER’s award-winning team, focuses on the needs of both patients and the healthcare workers who serve them. Covered entryways, ample parking, modern lounge furnishings, secure Wi-Fi and charging stations work together to create a relaxing, comfortable setting for patients, family and friends.

The Five Star ER | Dripping Springs is the third of four locations scheduled to open in 2015. Additional locations in the greater Austin area, along with projected opening time frames, are listed below:

Five Star ER Locations

Round Rock

1700 Round Rock Avenue

Round Rock, TX 78681

Now Open

South Austin

8721 Manchaca Road

Austin, TX  78748

Opening Spring 2015

Dripping Springs

333 E. Highway 290

Dripping Springs, TX 78620

Opening Summer 2015

Pflugerville

2797 FM 685

Pflugerville, TX 78660

Opening Fall 2015

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About Five Star ER

Five Star ER, based in Austin, Texas, is a freestanding emergency department owned and operated by Emergency Service Partners (ESP), a physician-owned group providing emergency medical care in Central Texas emergency rooms since 1988. ESP is also the exclusive provider of emergency physician services to the Seton Healthcare Family. Five Star ER, a state-licensed facility, serves as a proud partner of the Seton Healthcare Family leveraging the existing relationship to offer continuity of care should there be a need for patient transfer. Operational hours for Five Star ER facilities are 24/7/365.

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Five Star ER to Open First Facility in Round Rock on January 15, 2015

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Patient-centered Care Facility Led by Team with over 26 Years of ER Experience

Austin, TX, December 16, 2014 – Five Star ER announced today that construction is in the final stages and on schedule for the opening of its first freestanding emergency department in Round Rock, Texas, on Thursday, January 15, 2015. The center, located at 1700 Round Rock Avenue (RM 620), about one mile west of Interstate 35, is owned and operated by Emergency Service Partners (ESP), a physician-owned group providing emergency medical care in emergency rooms throughout Central Texas since 1988. Five Star ER, a state-licensed facility, will be open 24/7/365.

Five Star ER provides the same high-quality medical care patients seek in a traditional hospital-based emergency room, differentiating the patient treatment experience through a highly personalized approach within a family-friendly, healing environment and comfortable setting. The approach to care has been streamlined to make each minute count, moving patients into a private room and in front of a board-certified physician within minutes.

“In an emergency situation, prospective patients and caregivers want to know they can trust the advice, treatment and care they receive, because their life or the life of their loved one may depend on it,” said Dr. Brian Aldred, Medical Director, Five Star ER. “From treating life-threatening conditions to minor emergencies, our board-certified physicians and experienced emergency room staff will operate as one unit—physicians, nurses and technicians—working with the patient. We believe our staff’s ER experience, coupled with our personalized service approach, will set us apart and provide an unequaled patient experience.”

The 9,200 square-foot, state-of-the-art facility features 11 private exam rooms including two trauma rooms, an onsite laboratory, pharmacy, and imaging services for rapid diagnosis and treatment. Diagnostic imaging capabilities include digital CT scans and x-rays, as well as formal and bedside ultrasounds. Five Star ER also provides a variety of laboratory services, including complete blood counts and metabolic panels, cardiac enzymes analysis, and blood gas profiling.

The design of the facility, guided by Five Star ER’s award-winning team, focuses on the needs of both patients and the healthcare workers who serve them. Covered entryways, ample parking, modern lounge furnishings, secure Wi-Fi and charging stations, along with a dedicated children’s play area work together to create a relaxing, comfortable setting for patients, family and friends.

The Five Star ER | Round Rock is the first of four locations scheduled to open in 2015. Additional locations in the greater Austin area, along with projected opening time frames, are listed below:

Five Star ER Locations

Round Rock

1700 Round Rock Avenue

Round Rock, TX 78681

Opening January 2015

South Austin

8721 Manchaca Road

Austin, TX  78748

Opening Spring 2015

Dripping Springs

333 E. Highway 290

Dripping Springs, TX 78620

Opening Summer 2015

Pflugerville

2797 FM 685

Pflugerville, TX 78660

Opening Fall 2015

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About Five Star ER

Five Star ER, based in Austin, Texas, is a freestanding emergency department owned and operated by Emergency Service Partners (ESP), a physician-owned group providing emergency medical care in Central Texas emergency rooms since 1988. ESP is also the exclusive provider of emergency physician services to the Seton Healthcare Family. Five Star ER, a state-licensed facility, serves as a proud partner of the Seton Healthcare Family leveraging the existing relationship to offer continuity of care should there be a need for patient transfer. Operational hours for Five Star ER facilities are 24/7/365.

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LOCAL PHYSICIANS BUILDING NEW EMERGENCY FACILITY IN ROUND ROCK

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LOCAL PHYSICIANS BUILDING NEW EMERGENCY FACILITY IN ROUND ROCK

Five Star ER brings expert emergency care, shorter wait times, and comfortable environment

Austin, TX – Beginning this winter, there will be a new place for emergency care in Round Rock: Five Star ER.

This freestanding emergency room will offer the same high-quality medical care patients would find in a

traditional hospital-based emergency room, but in a comfortable, friendly setting with personal attention.

Five Star ER’s Round Rock location will be at 1700 Round Rock Avenue (RM 620), about one mile west of Interstate 35. Construction began May, 2014 with an anticipated opening in January, 2015. The 9,200 square-foot facility will offer 11 exam rooms including two trauma rooms; x-ray, CT and ultrasound services; and board-certified emergency physicians on duty at all times.

“We like to describe our new facility as quality emergency care wrapped in a package of personal service—with a comfortable, welcoming atmosphere,” says Dr. Brian Aldred, the medical director of the new emergency center.

Five Star ER is owned by Emergency Service Partners (ESP), a physician-owned group that has provided emergency medical care in Central Texas emergency rooms for more than 25 years. Like any hospital ER,

Five Star ER will be open 24 hours a day, seven days a week, 365 days a year.

“Since the majority of all ER visits nationwide occur at night and on weekends, we will be open for any emergencies that occur when a regular physician’s office is usually closed,” says Dr. Aldred.

The board-certified emergency physicians can treat all the regular emergencies that would normally be seen in a hospital emergency room, such as abdominal pain, fever, asthma and respiratory problems, sports injuries, headaches, kidney stones, and pneumonia.

“Our physicians will coordinate with the patient’s primary care physician after the ER visit to make sure the physician has all medical records of the emergency visit,” explains Dr. Aldred.

“In cases that require a visit to a specialist, such as an orthopedist for a complex sports injury follow-up, the Five Star ER staff will make the appointment for the patient. Our goal is to reduce some of the anxiety and stress that naturally accompany a visit to the emergency room, particularly since 85 percent of all emergency room visits do not require hospital admission.”

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Five Star ER plans to open additional freestanding emergency rooms in Central Texas in the next year. Five Star ER is owned and operated by Emergency Service Partners, LP (ESP), the exclusive provider of emergency physician services to the Seton Healthcare Family. ESP believes in a collaborative relationship between hospitals and physician partners, medical director leadership, competent emergency physician groups, and cutting-edge technology and protocols. Owned and managed by practicing emergency physicians in Austin since 1988, ESP provides complete emergency department management and service solutions to hospitals and health systems across Central Texas.

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